Class and course tickets are NON REFUNDABLE
All notices must be given via EMAIL. We do not accept texts, insta comments, garbled phone messages, or courier pigeons.
Please note, for the sake of fairness, we apply these rules strictly and with no exceptions
One-off classes.
Weekday classes (Monday-Thursday)
48 hours prior to your class
You may reschedule your class 48 hours before a weekday class. You may reschedule your class once only. Notice must be given before this timeframe via EMAIL. An additional week is required for groups of 4+. Notice must be given before this timeframe via EMAIL.
Within 48 hours of your class, up to 4 hours before your class.
Within the 48 hour window, we recognise that there may be exceptional circumstances, such as severe illness, where we may be able to issue a 50% rebooking code. This will allow you to rebook with a 50% discount on another class. This is at the discretion of management. This can be issued for up to 3 people. Notice must be given before this timeframe via EMAIL.
Within 4 hours of your class.
Thank you for respecting our clients who missed out on a space in your class, and honouring our strict 4-hour reschedule policy. No exceptions. No refunds. No class credits. Thank you.
You may transfer your booking to another person, if you're not able to make it at the last minute. Just let us know on the door.
Weekend classes (Friday- Sunday)
72 hours prior to your class
You may reschedule your class 72 hours before a weekend class. You may reschedule your class once only. Notice must be given before this timeframe via EMAIL. An additional week is required for groups of 4+. Notice must be given before this timeframe via EMAIL.
Within 72 hours of your class, up to 12 hours before your class.
Within the 48 hour window, we recognise that there may be exceptional circumstances, such as severe illness, where we may be able to issue a 50% rebooking code. This will allow you to rebook with a 50% discount on another class. This is at the discretion of management. This can be issued for up to 3 people. Notice must be given before this timeframe via EMAIL.
Within 12 hours of your class.
Thank you for respecting our clients who missed out on a space in your class, and honouring our strict 12-hour reschedule policy. No exceptions. No refunds. No class credits. Thank you.
You may transfer your booking to another person, if you're not able to make it at the last minute. Just let us know on the door.
Courses
Rescheduling your entire course
72 hours prior to your courses commencement date
You may reschedule your course 72 hours before. You may reschedule your course once only. Notice must be given before this timeframe via EMAIL. An additional week is required for groups of 4+. Notice must be given before this timeframe via EMAIL.
Missing a class
We do not offer make up classes if you miss a class. You must be able to attend ALL class dates listed. No exceptions. No refunds. No class credits.
Private classes
Within the 7 day window, up to 12 hours before your class, we recognise there may be exceptional circumstances, such as severe illness were a GUEST may be unable to attend. In these instances we can provide a 50% refund per guest. We may ask for a medical certificate. We are unable to reschedule/refund guests within 12 hours of the class. No exceptions, no refunds, no credit.
Within the 7 day window, up to 4 hours before your class, we recognise that there may be exceptional circumstances, such as severe illness where the GUEST OF HONOUR may be unable to attend. In these instances, we can reschedule your class date. We may ask for a medical certificate. We will be unable to refund guests should they not be able to make the new date. We are unable to reschedule a class within 4 hours of the class. The class will continue for other guests. No exceptions, no refunds, no credit.
Less than one week prior to your class
We cannot offer refunds for students who are not able to attend the class.
Please note that your deposit if non-refundable.
Mastercourses
As we’re incurring high costs to run these courses, our cancellation/rescheduling policy will be different than our other regular classes. As such, we do need to know exact numbers beforehand. If for whatever reason you can’t attend, we do need to know 90 days in advance of the course start date. After which, the payments are non refundable.